Official Mega Drum Support
How can we help?
Find quick answers about sound, drum kits, loops, rewarded ads, and Mega Drum Premium. If the issue continues, contact Oliveira Labs directly.
Frequently asked questions
Quick answers.
The steps below reflect the current Mega Drum experience on iPhone and iPad.
I cannot hear the drums. What should I check?
Increase the media volume, confirm that audio is routed to the intended speaker or headphones, and disconnect any Bluetooth device you are not using. If another app interrupted audio playback, close and reopen Mega Drum.
How can I reduce the delay between a touch and the sound?
For the most responsive experience, use the built-in speakers or a wired audio connection. Bluetooth headphones and speakers introduce additional wireless latency that the app cannot remove. Closing demanding background apps may also help on older devices.
How do I download and select another drum kit?
Tap the drum icon in the top toolbar to open Kit Center. Choose the Default or Premium tab, select a kit, and allow its files to download. An internet connection is required for the first download.
How do I play drums along with a loop?
Tap the waveform icon to open Audio Center, choose a loop, and wait for the download to finish. Mega Drum returns to the instrument with the audio playing continuously. Open Audio Center again and use Stop when you are finished.
How does unlocking with a rewarded ad work?
Eligible kits and loops can be unlocked by watching the entire rewarded video. The item is unlocked only after the advertising provider confirms that the reward was earned. Mega Drum Premium unlocks premium content without requiring ads.
The rewarded ad was interrupted or did not unlock the item.
Use a stable internet connection and allow the video to finish before closing it. If an ad is unavailable, wait briefly and try again. Restart the app if the advertising provider does not load a new video.
How do I restore Mega Drum Premium?
Make sure the device uses the same Apple Account that purchased the subscription. In Mega Drum, open Options, select the About tab, and tap Restaurar compras (Restore Purchases). Keep the device connected to the internet during restoration.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app, tap your Apple Account, choose Subscriptions, and select Mega Drum. You can view the current plan, renewal information, and cancellation options there.
How do I enable the left-handed drum layout?
On the main instrument screen, tap the left/right arrows button in the top toolbar. Tap it again whenever you want to return to the standard layout.
How can I remove downloaded kit files?
Open Options, select the About tab, and tap Apagar kits baixados (Delete Downloaded Kits). The bundled default kit remains available.
Where can I read the privacy policy?
The current Mega Drum privacy policy is available on the Oliveira Labs privacy page.
Still need help?